Quality policy
Policy for systematic quality work.
This document is a translation. In case of differences in interpretation, the Swedish version applies.
1. Purpose and direction
Precisionstål shall be a reliable supplier of steel, metals and related products and services. To us, quality means that agreed customer requirements, applicable legal requirements and specified material requirements are met consistently, traceably and on sound commercial terms.
2. Our quality principles
- customer requirements shall be clarified before an order is accepted and translated into clear purchasing, warehousing, processing and delivery requirements;
- material, dimensions, tolerances, surface requirements, documentation and certificates shall be checked to the extent required by the order and the product requirements;
- suppliers shall be selected and followed up on their ability to meet quality, delivery and documentation requirements;
- identification and traceability shall be preserved where required by a customer, standard, drawing, material certificate or other specification;
- non-conformities and complaints shall be recorded, investigated and lead to corrective action where warranted;
- competence, responsibilities and authorities shall be clear for the people who affect quality;
- risks and opportunities in the business shall be assessed on material changes, new products, new suppliers and recurring quality problems;
- results shall be followed up and used for continual improvement.
3. Quality objectives
Management sets measurable quality objectives at least annually. Where relevant, the objectives shall cover delivery precision, complaints/non-conformities, supplier performance, customer satisfaction and improvement measures. Management follows up on the outcome.
4. Responsibility and follow-up
The managing director has overall responsibility for this policy. Every employee is responsible for the quality of their own work and for reporting non-conformities. Management shall regularly evaluate whether the quality work is fit for purpose, together with resource needs, risks, customer feedback and the need for improvement.
5. Communication and review
The policy shall be known within the business and available to relevant external stakeholders. It is reviewed at least annually and whenever the business changes significantly.